1. Information We Collect
We may collect information you provide directly, such as your name, email address, facility, venue, or organization details, account information, booking details, and messages sent to our support team.
We may also receive basic technical information when you use the website, including your browser type, device information, approximate location, pages viewed, and interactions with our services.
2. How We Use Information
We may use information to provide and improve CourtBase HQ, process facility and player requests, support bookings, communicate with you, personalize the experience, prevent misuse, and understand how our website is used.
3. How We Share Information
We do not sell personal information. We may share information with service providers that help us operate the platform, when required by law, to protect the rights and safety of our users, or as part of a business transfer.
4. AI Website Assistant
If you use the optional website assistant, your question and the limited preceding chat context are sent to Google's Gemini API to generate a response. CourtBase HQ does not store the conversation as an account or booking record. Google processes assistant inputs, outputs, and service usage metadata under its Gemini API data controls, which vary by service tier and configuration. Do not enter passwords, one-time codes, payment details, or personal booking information in the assistant.
5. Cookies and Similar Technologies
CourtBase HQ uses the browser storage needed for sign-in, security, and booking features. If you choose to allow optional analytics, we collect page visits and browser error information to improve the service. We do not record your screen or collect booking contact details for analytics. See our Cookie Policy for a plain-language explanation and instructions for changing your choice.
6. Data Retention and Security
Moving from Pro to Free does not schedule deletion. If a facility owner instead closes a facility, its public site is made unavailable and the owner has 30 days to export the facility data or cancel the closure. After that recovery window, eligible personal data in active systems is deleted or anonymized. Encrypted backups expire through the normal backup cycle within 90 days after the closure request and are not restored solely to recover closed-facility data.
Payment receipt objects are normally deleted 365 days after submission. A documented legal, payment-dispute, fraud, safety, accounting, or similar hold may extend a specific retention period. Audit and transaction records may be retained in anonymized or restricted form when reasonably necessary for security, disputes, legal obligations, or enforcement. These periods are operating defaults subject to applicable law and approved legal requirements.
We use reasonable administrative, technical, and organizational safeguards, but no online service can guarantee absolute security.
7. Your Choices
You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law. You may also opt out of non-essential marketing messages by following the instructions in those messages.
8. Children’s Privacy
Our services are intended for facility operators, staff, organizations, and players who can use them under applicable law. We do not knowingly collect personal information from children without appropriate authorization.
9. Changes to This Policy
We may update this policy as CourtBase HQ develops. If we make material changes, we will update the date above and provide additional notice where appropriate.
10. Contact
Questions about this policy can be sent to info@courtbasehq.com.